How to get help.
One inbox, real people. Email hello@portraze.com and we aim to reply within one business day; billing questions within 24–48 hours.
Order or delivery
Include the email address used at checkout, or your order number if you have it. That is the fastest way for us to find your session.
Photo quality
If a photo does not look like you, it is usually the input: one clear, front-facing, well-lit photo works best. Try another upload before anything else.
Billing and refunds
Refunds, receipts and payment issues — see the refund policy first, then email us with your order number.
Photo tools
Tools unlock with any paid order. If a tool errors or returns a blank result, tell us which tool and we will look at the job.
Teams and companies
Multiple people, consistent backgrounds or invoicing: see headshots for teams.
Before you write
- The email address used at checkout (or the order number from your receipt).
- What you expected and what happened — a screenshot helps a lot.
- Which page or tool you were using.
Self-serve
- FAQ — the common questions, answered.
- Guides — how to take a good source photo, LinkedIn sizing, outfit tips.
- My account — your orders and downloads.
- Critical changes — anything that affects existing orders.
Not us
We cannot help recover photos from a session that was already deleted (24-hour retention), and we cannot generate photos of someone else without their consent — see the acceptable use policy.